Cancellation Policies 2021
Update February 8,2021
During these unprecedented times, we want to make our clients feel comfortable booking for the future – we all need something to look forward to! In order to help you make the decision to book an amazing vacation with us, we have updated our cancellation policy to the following:
All new reservations (made after Jan 1, 2021) will get a full refund (minus a $50 reservation fee) if cancelled 60 or more days prior to arrival date. Holiday weeks (Easter, Christmas, Thanksgiving and New Years) are excluded (see note below).
All cancellations made 30-60 days before arrival will be offered a one-year credit for the paid amount minus the $50 reservation fee. This credit must be used within 365 days of the original reservation and in the same property. The credit will be for the dollar amount originally paid and the nightly rate is not guaranteed. Subject to availability.
All cancellations made 30 days prior to check-in date are not eligible for a refund or credit. If we are able to re-rent the property for the same days at the same price, we will refund the client that amount minus all fees. If the unit is not re-rented, no refund or credit will be given.
Currently, in order to travel to Costa Rica, COVID/travel insurance is required. In these uncertain days, we do recommend that you purchase travel insurance that covers all travel related costs in the case of unforeseen issues.
- Holiday weeks – the weeks of Thanksgiving, Christmas, Easter and New Year’s are 100% non-refundable.
- COVID exceptions (for non-holiday weeks)
- If you or a member of your party has COVID and can send us medical documentation showing this, we will give a one-year credit (as described above) regardless of when the cancellation is made.
- If there are last minute border restrictions to/from your country, we will give a one year credit. This applies only to the inability to enter/leave the country, NOT any quarantine or testing requirements put in place by either country.
Please do not hesitate to reach out to our reservations agents with any questions. We want to work with you to give you the confidence to book an amazing vacation! You deserve it!